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Thread: forums.embarcadero.com - fantastically slow, for several months...



Permlink Replies: 33 - Last Post: Jul 6, 2015 2:40 AM Last Post By: Arthur Hoornweg
Carl Olsen

Posts: 124
Registered: 3/29/00
forums.embarcadero.com - fantastically slow, for several months...
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  Posted: Jun 26, 2015 2:36 PM
Maybe this is on my side, but I find these forums to be so unbelievably slow that they are on the edge of unusable.

For example, I posted a message at 1:56pm today it took me from that moment, until right now (2:28pm) to navigate across a few pages to get to the point where I could type in this message. What I see in the status bar in the lower left of Google Chrome, when I click on links is:

sometimes, "waiting for available socket..."
and more often, "waiting for forums.embarcadero.com..."

Sometimes they respond quickly, sometimes it may take many minutes for a page to load or refresh. This has been going on for several months now.

This really does not reflect well on Embarcadero. I sincerely hope that this is just a problem with my browser, and it is not that Embarcadero is on the edge of going under, and cannot afford to keep these forums running properly. I have a lot invested in Delphi, but this spooks me for sure!
Remy Lebeau (Te...


Posts: 9,447
Registered: 12/23/01
Re: forums.embarcadero.com - fantastically slow, for several months...
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  Posted: Jun 26, 2015 5:46 PM   in response to: Carl Olsen in response to: Carl Olsen
Carl wrote:

Maybe this is on my side, but I find these forums to be so
unbelievably slow that they are on the edge of unusable.

It is not you. The server has stability problems. It goes down frequently,
it loses messages, it causes NNTP clients to post duplicate messages, etc.

Sometimes they respond quickly, sometimes it may take many minutes for
a page to load or refresh. This has been going on for several months
now.

IIRC, It has been happening for over a year, actually.

--
Remy Lebeau (TeamB)
Brian Hamilton ...

Posts: 556
Registered: 10/14/04
Re: forums.embarcadero.com - fantastically slow, for several months...
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  Posted: Jun 26, 2015 7:06 PM   in response to: Remy Lebeau (Te... in response to: Remy Lebeau (Te...
the forum does seem to be up more lately but is slow to reply to a post etc
Dan Barclay

Posts: 889
Registered: 11/9/03
Re: forums.embarcadero.com - fantastically slow, for several months...
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  Posted: Jun 26, 2015 8:07 PM   in response to: Brian Hamilton ... in response to: Brian Hamilton ...
Brian Hamilton Hamilton wrote:

the forum does seem to be up more lately but is slow to reply to a
post etc

When a horse gets off your foot it feels pretty good, until you figure
out you still can't walk.

Illusion of relativity? It's bad and, yes, Remy is right. It's been
well over a year.

Dan
Markus Humm

Posts: 5,113
Registered: 11/9/03
Re: forums.embarcadero.com - fantastically slow, for several months...
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  Posted: Jun 27, 2015 1:23 AM   in response to: Brian Hamilton ... in response to: Brian Hamilton ...
Am 27.06.2015 um 04:06 schrieb Brian Hamilton Hamilton:
the forum does seem to be up more lately but is slow to reply to a post etc

Maybe it has to do with some users sending e-mails to the helpdesk when
the forum is down so they restart it.
But to be honest: they should have some monitoring tools to automate
this and to be honest again: I'd really like to know the status of that
database exchange project about which rumors can be read here.

Greetings

Markus
Arthur Hoornweg

Posts: 414
Registered: 6/2/98
Re: forums.embarcadero.com - fantastically slow, for several months...
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  Posted: Jul 1, 2015 2:43 AM   in response to: Carl Olsen in response to: Carl Olsen
Carl Olsen wrote:
Maybe this is on my side, but I find these forums to be so unbelievably slow that they are on the edge of unusable.

It sure is terrible publicity for a company that makes its money with IT.
Rudy Velthuis (...


Posts: 7,731
Registered: 9/22/99
Re: forums.embarcadero.com - fantastically slow, for several months...
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  Posted: Jul 1, 2015 11:46 PM   in response to: Arthur Hoornweg in response to: Arthur Hoornweg
Arthur Hoornweg wrote:

Carl Olsen wrote:
Maybe this is on my side, but I find these forums to be so
unbelievably slow that they are on the edge of unusable.

It sure is terrible publicity for a company that makes its money with
IT.

It does not make money with forums, newsgroups or forum software.

--
Rudy Velthuis http://www.rvelthuis.de

"Patriotism is the virtue of the vicious."
-- Oscar Wilde
Mark Marks

Posts: 269
Registered: 9/11/00
Re: forums.embarcadero.com - fantastically slow, for several months...
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  Posted: Jul 2, 2015 5:20 AM   in response to: Rudy Velthuis (... in response to: Rudy Velthuis (...
It does not make money with forums, newsgroups or forum software.

A short sighted statement has as ever been made.
Rudy Velthuis (...


Posts: 7,731
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Re: forums.embarcadero.com - fantastically slow, for several months...
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  Posted: Jul 2, 2015 6:54 AM   in response to: Mark Marks in response to: Mark Marks
Mark Marks wrote:

It does not make money with forums, newsgroups or forum software.

A short sighted statement has as ever been made.

Nonsense. As we already extabished, these forums are a service that
only very few (compared to the overall number of users) users use. And
the problems are with external software. So we are not that important,
here.

--
Rudy Velthuis http://www.rvelthuis.de

"Misunderstandings and neglect create more confusion in this
world than trickery and malice. At any rate, the last two are
certainly much less frequent." -- Goethe, "Werther"
Mark Marks

Posts: 269
Registered: 9/11/00
Re: forums.embarcadero.com - fantastically slow, for several months...
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  Posted: Jul 2, 2015 7:55 AM   in response to: Rudy Velthuis (... in response to: Rudy Velthuis (...

Nonsense. As we already extabished, these forums are a service that
only very few (compared to the overall number of users) users use. And
the problems are with external software. So we are not that important,
here.

You don't make money with a clean office but, I assume you keep it clean to keep customers coming back. A dirty office would cause some folks to not return.

As a programmer, that earns a living from programming, not as a hobby, I see how
a company responds to issues raised by all their customers. The newsgroups have
been poorly supported for a very long time.

As you put it "...we are not that important, here.", that is unfortunate
and short sighted.

You wrote:

It does not make money with forums, newsgroups or forum software.

I wrote:

A short sighted statement has as ever been made.

I stand by it. If Emb (and you) think that their failure to support their customers via the newsgroups, and let's face it the cost to do so is small, does not cost them ANY money, that is non sequitur;
too many folks complaining not to have an impact.

So, if one person does not purchase an Emb product because of poor
support, by just keeping the newsgroup running, your argument is wrong.
Simple.

Go ahead, have the last word.
Rudy Velthuis (...


Posts: 7,731
Registered: 9/22/99
Re: forums.embarcadero.com - fantastically slow, for several months...
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  Posted: Jul 2, 2015 8:11 AM   in response to: Mark Marks in response to: Mark Marks
Mark Marks wrote:


Nonsense. As we already extabished, these forums are a service that
only very few (compared to the overall number of users) users use.
And the problems are with external software. So we are not that
important, here.

You don't make money with a clean office but, I assume you keep it
clean to keep customers coming back.

Yeah, well, unless 99.9% of these customers never see the office,
because they order online. I'd guess that 99.9% of Embarcadero's
customers never see these groups.

Sure, I'd like the groups to work better too, and it is a nuisance, but
I doubt the problems with the groups have the impact you seem to think
they have.

--
Rudy Velthuis http://www.rvelthuis.de

"America ... just a nation of two hundred million used car
salesmen with all the money we need to buy guns and no qualms
about killing anybody else in the world who tries to make us
uncomfortable."
-- Hunter S. Thompson
Rudy Velthuis (...


Posts: 7,731
Registered: 9/22/99
Re: forums.embarcadero.com - fantastically slow, for several months...
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  Posted: Jul 2, 2015 8:16 AM   in response to: Mark Marks in response to: Mark Marks
Mark Marks wrote:


Nonsense. As we already extabished, these forums are a service that
only very few (compared to the overall number of users) users use.
And the problems are with external software. So we are not that
important, here.

You don't make money with a clean office but, I assume you keep it
clean to keep customers coming back.

Yeah, well, unless 99.9% of these customers never see the office,
because they order online. I'd guess that 99.9% of Embarcadero's
customers never see these groups.

Sure, I'd like the groups to work better too, and it is a nuisance, but
I doubt the problems with the groups have the impact you seem to think
they have.

--
Rudy Velthuis http://www.rvelthuis.de

"America ... just a nation of two hundred million used car
salesmen with all the money we need to buy guns and no qualms
about killing anybody else in the world who tries to make us
uncomfortable."
-- Hunter S. Thompson
Rudy Velthuis (...


Posts: 7,731
Registered: 9/22/99
Re: forums.embarcadero.com - fantastically slow, for several months...
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  Posted: Jul 2, 2015 8:17 AM   in response to: Mark Marks in response to: Mark Marks
Mark Marks wrote:


Nonsense. As we already extabished, these forums are a service that
only very few (compared to the overall number of users) users use.
And the problems are with external software. So we are not that
important, here.

You don't make money with a clean office but, I assume you keep it
clean to keep customers coming back.

Yeah, well, unless 99.9% of these customers never see the office,
because they order online. I'd guess that 99.9% of Embarcadero's
customers never see these groups.

Sure, I'd like the groups to work better too, and it is a nuisance, but
I doubt the problems with the groups have the impact you seem to think
they have.

--
Rudy Velthuis http://www.rvelthuis.de

"America ... just a nation of two hundred million used car
salesmen with all the money we need to buy guns and no qualms
about killing anybody else in the world who tries to make us
uncomfortable."
-- Hunter S. Thompson
Mark Marks

Posts: 269
Registered: 9/11/00
Re: forums.embarcadero.com - fantastically slow, for several months...
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  Posted: Jul 2, 2015 8:37 AM   in response to: Rudy Velthuis (... in response to: Rudy Velthuis (...
OK, you can have the last word, afterwards.

I'd guess that 99.9% of Embarcadero's
customers never see these groups.

That gave me a good smile. Talk about pulling a number out of the ole
bunghole.

99.9%, HA

Made up number! HA

I'd guess...
I doubt...

You are funny. I write "nonsense" and you write...

The connection from ordering process = newsgroups usage is...

After review, I just fail to grasp the logic in your complete response.

OK, now you can have the last word.
Jeff Overcash (...

Posts: 1,529
Registered: 9/23/99
Re: forums.embarcadero.com - fantastically slow, for several months...
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  Posted: Jul 2, 2015 1:22 PM   in response to: Mark Marks in response to: Mark Marks
Mark Marks <Mark &lt;&gt; wrote:
OK, you can have the last word, afterwards.

I'd guess that 99.9% of Embarcadero's
customers never see these groups.

That gave me a good smile. Talk about pulling a number out of the ole
bunghole.

99.9%, HA

Made up number! HA

Last number I was told was < 0.5% so not far off. Even at its height back in
the Borland days the newsgroups never reached 5% of the customer base.

--
Jeff Overcash (TeamB)
(Please do not email me directly unless asked. Thank You)
And so I patrol in the valley of the shadow of the tricolor
I must fear evil. For I am but mortal and mortals can only die.
Asking questions, pleading answers from the nameless
faceless watchers that stalk the carpeted corridors of Whitehall.
(Fish)
Rudy Velthuis (...


Posts: 7,731
Registered: 9/22/99
Re: forums.embarcadero.com - fantastically slow, for several months...
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  Posted: Jul 2, 2015 11:41 PM   in response to: Mark Marks in response to: Mark Marks
Mark Marks wrote:

OK, you can have the last word, afterwards.

I'd guess that 99.9% of Embarcadero's
customers never see these groups.

That gave me a good smile. Talk about pulling a number out of the ole
bunghole.

Smile as much as you like, it doesn't make you look better.

As Jeff wrote, it is below 0.5%. If you do the math (number of people
writing here divided by number of people using the product), it is
probably even less. So my 99,9% are not far off.

--
Rudy Velthuis http://www.rvelthuis.de

"Hain't we got all the fools in town on our side? And ain't
that a big enough majority in any town?"
-- Mark Twain
Mark Marks

Posts: 269
Registered: 9/11/00
Re: forums.embarcadero.com - fantastically slow, for several months...
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  Posted: Jul 3, 2015 6:27 AM   in response to: Rudy Velthuis (... in response to: Rudy Velthuis (...
So my 99,9% are not far off.

You are funny. It STILL is a made up number you attempt to pass off as a
fact. Facts that you so often accuse folks of making up. HA

Pot and kettle and all.

it doesn't make you look better.

LOL, you are funny.
Rudy Velthuis (...


Posts: 7,731
Registered: 9/22/99
Re: forums.embarcadero.com - fantastically slow, for several months...
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  Posted: Jul 5, 2015 9:28 AM   in response to: Mark Marks in response to: Mark Marks
Mark Marks wrote:

So my 99,9% are not far off.

You are funny.

I thought I could have the last word and you would not reply anymore?
Oh well...

Anyway, your attempts to deride me in order to win this discussion
don't work.

As Jeff showed, it was not a made up number. The number I gave, 99.9%,
was a number I calculated a while ago, in a similar discussion. You can
easily do the math yourself. There are no more than a few thousand
people who actively use these newsgroups. The number of users of
Embarcadero products is vastly higher.

So do your maths.
--
Rudy Velthuis http://www.rvelthuis.de

"It is unbecoming for young men to utter maxims."
-- Aristotle (384-322 B.C.)
Jim Gallagher

Posts: 8
Registered: 11/27/98
Re: forums.embarcadero.com - fantastically slow, for several months...
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  Posted: Jul 5, 2015 11:29 AM   in response to: Rudy Velthuis (... in response to: Rudy Velthuis (...
Rudy Velthuis (TeamB) wrote:

As Jeff wrote, it is below 0.5%. If you do the math (number of people
writing here divided by number of people using the product), it is
probably even less. So my 99,9% are not far off.

The relevant number is not the number of posters, but the number of readers.

I can't believe that the moderators of these groups are making the argument that it's OK to have newsgroups nearly unusable for 6 months because they are irrelevant and inconsequential. Even if it were true, which it is not, it would be inexcusably bad PR.

Over the years, many people have accessed these groups to find out:

1. What 3rd party tools are coming out and what people think of them
2. What is new and cool in Delphi
3. What the best Delphi minds (certainly including TeamB there) think about the latest IT and Delphi developments
4. How do I .... Google will bring me increasingly to slashdot, but the forums in their heyday were indispensable. Peter Below is the Delphi Siri.

Often the first thing I do when exploring new technology is go to the vendor's forums. How many people are posting, and how vitriolic is the tone? What would potential customers think if they visit these Embarcadero forums in their present state?

-Jim

Jeff Overcash (...

Posts: 1,529
Registered: 9/23/99
Re: forums.embarcadero.com - fantastically slow, for several months...
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  Posted: Jul 5, 2015 1:08 PM   in response to: Jim Gallagher in response to: Jim Gallagher
Jim Gallagher wrote:
Rudy Velthuis (TeamB) wrote:

As Jeff wrote, it is below 0.5%. If you do the math (number of people
writing here divided by number of people using the product), it is
probably even less. So my 99,9% are not far off.

The relevant number is not the number of posters, but the number of readers.


That number includes readers. Remember these forums require you to log in even
to read.

I can't believe that the moderators of these groups are making the argument that it's OK to have newsgroups nearly unusable for 6 months because they are irrelevant and inconsequential. Even if it were true, which it is not, it would be inexcusably bad PR.

No where have we. We have countered the argument that these are such critical
resources that it is detrimental to the business to not have them working.

All of us have said repeatedly we want them working fine and most of us have
said the community forums that ate web only are not a viable alternative.

We want a working NNTP set of forums. Period.

--
Jeff Overcash (TeamB)
(Please do not email me directly unless asked. Thank You)
And so I patrol in the valley of the shadow of the tricolor
I must fear evil. For I am but mortal and mortals can only die.
Asking questions, pleading answers from the nameless
faceless watchers that stalk the carpeted corridors of Whitehall.
(Fish)
Jim Gallagher

Posts: 8
Registered: 11/27/98
Re: forums.embarcadero.com - fantastically slow, for several months...
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  Posted: Jul 5, 2015 4:20 PM   in response to: Jeff Overcash (... in response to: Jeff Overcash (...
Jeff Overcash (TeamB) wrote:

That number includes readers. Remember these forums require you to log in even
to read.

That is a mind-blowing statistic, to be sure. However, my company owns four or five licenses, of which only one is being used. I have to believe that if it were possible to compute the number of active Delphi users, the percentage of forum visitors would be much higher.


We want a working NNTP set of forums. Period.

From your mouth to Embarcadero's ear... I completely agree. Thanks for the reply.

-Jim
Rudy Velthuis (...


Posts: 7,731
Registered: 9/22/99
Re: forums.embarcadero.com - fantastically slow, for several months...
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  Posted: Jul 5, 2015 6:12 PM   in response to: Jim Gallagher in response to: Jim Gallagher
Jim Gallagher wrote:

Jeff Overcash (TeamB) wrote:

That number includes readers. Remember these forums require you to
log in even to read.

That is a mind-blowing statistic, to be sure. However, my company
owns four or five licenses, of which only one is being used. I have
to believe that if it were possible to compute the number of active
Delphi users, the percentage of forum visitors would be much higher.

It is possible, for Embarcadero, to know the nubmer of activated
licenses. As I said, if we disregard a licenses like someone using
Delphi 2 on his old Win95 machine, it is more or less the number of
active users.

--
Rudy Velthuis http://www.rvelthuis.de

Cropp's Law: The amount of work done varies inversely with the
amount of time spent in the office.
Jim Gallagher

Posts: 8
Registered: 11/27/98
Re: forums.embarcadero.com - fantastically slow, for several months...
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  Posted: Jul 5, 2015 9:09 PM   in response to: Rudy Velthuis (... in response to: Rudy Velthuis (...
Rudy Velthuis (TeamB) wrote:

It is possible, for Embarcadero, to know the nubmer of activated
licenses. As I said, if we disregard a licenses like someone using
Delphi 2 on his old Win95 machine, it is more or less the number of
active users.

My company has five, all activated, but we are only using one currently (Delphi is not an approved technology for new projects, alas). So, if I include my personal license, there are six licenses: five ghosts and one actual current user. I think it is probably quite common to have a large number of previously activated licenses that are no longer being used (I never use my Visual C++).

The numbers I've heard (millions), are a little vague on the details, so I suppose neither of us actually know how many people are using Delphi in the real world. Are the Embarcadero numbers counting people who registered Delphi 2007 and who may have moved on to C# or Java? I suppose that the Embarcadero numbers are based on revenue, which is important to their bottom line, but not to this discussion.

-Jim

Rudy Velthuis (...


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Re: forums.embarcadero.com - fantastically slow, for several months...
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  Posted: Jul 5, 2015 6:15 PM   in response to: Jeff Overcash (... in response to: Jeff Overcash (...
Jeff Overcash (TeamB) wrote:

We want a working NNTP set of forums. Period.

Indeed, indeed. +1e10.

--
Rudy Velthuis http://www.rvelthuis.de

"A radioactive cat has eighteen half-lives." -- Unknown
Rudy Velthuis (...


Posts: 7,731
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Re: forums.embarcadero.com - fantastically slow, for several months...
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  Posted: Jul 5, 2015 6:14 PM   in response to: Jim Gallagher in response to: Jim Gallagher
Jim Gallagher wrote:

I can't believe that the moderators of these groups are making the
argument that it's OK to have newsgroups nearly unusable for 6 months

No one is doing that. I merely pointed out that not as many users are
affected as some seem to think.

--
Rudy Velthuis http://www.rvelthuis.de

"Every man is guilty of all the good he didn't do."
-- Voltaire
Arthur Hoornweg

Posts: 414
Registered: 6/2/98
Re: forums.embarcadero.com - fantastically slow, for several months...
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  Posted: Jul 6, 2015 1:51 AM   in response to: Rudy Velthuis (... in response to: Rudy Velthuis (...
Rudy Velthuis (TeamB) wrote:

As Jeff wrote, it is below 0.5%. If you do the math (number of people
writing here divided by number of people using the product), it is
probably even less. So my 99,9% are not far off.

So... Assuming only 0.5% of the user base is a member of these forums... and maybe 1% of these are on-line simultaneously... and yet the system buckles under this load... either Embarcadero must have a colossal user base or something was implemented very poorly.

Bruce McGee

Posts: 1,716
Registered: 9/30/99
Re: forums.embarcadero.com - fantastically slow, for several months...
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  Posted: Jul 6, 2015 2:28 AM   in response to: Arthur Hoornweg in response to: Arthur Hoornweg
Arthur Hoornweg wrote:

Rudy Velthuis (TeamB) wrote:

As Jeff wrote, it is below 0.5%. If you do the math (number of
people writing here divided by number of people using the product),
it is probably even less. So my 99,9% are not far off.

So... Assuming only 0.5% of the user base is a member of these
forums... and maybe 1% of these are on-line simultaneously... and yet
the system buckles under this load... either Embarcadero must have a
colossal user base or something was implemented very poorly.


These forums are behaving poorly.

--
Regards,
Bruce McGee
Glooscap Software
Rudy Velthuis (...


Posts: 7,731
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Re: forums.embarcadero.com - fantastically slow, for several months...
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  Posted: Jul 6, 2015 2:29 AM   in response to: Arthur Hoornweg in response to: Arthur Hoornweg
Arthur Hoornweg wrote:

Rudy Velthuis (TeamB) wrote:

As Jeff wrote, it is below 0.5%. If you do the math (number of
people writing here divided by number of people using the product),
it is probably even less. So my 99,9% are not far off.

So... Assuming only 0.5% of the user base is a member of these
forums... and maybe 1% of these are on-line simultaneously... and yet
the system buckles under this load...


Please remain up to date before you try to make snide remarks.

Remy and Jeff already wrote what happened. It is not the load that is
the problem, it is the corruption of the database that happened because
of a problem with Java, IIRC.

--
Rudy Velthuis http://www.rvelthuis.de

"You can pretend to be serious; you can't pretend to be witty."
-- Sacha Guitry (1885-1957)
Arthur Hoornweg

Posts: 414
Registered: 6/2/98
Re: forums.embarcadero.com - fantastically slow, for several months...
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  Posted: Jul 6, 2015 2:40 AM   in response to: Rudy Velthuis (... in response to: Rudy Velthuis (...
Rudy Velthuis (TeamB) wrote:

Please remain up to date before you try to make snide remarks.

Remy and Jeff already wrote what happened. It is not the load that is
the problem, it is the corruption of the database that happened because
of a problem with Java, IIRC.

Whatever the cause, why isn't it being fixed? This is dragging on and on and on.

Carl Olsen

Posts: 124
Registered: 3/29/00
Re: forums.embarcadero.com - fantastically slow, for several months...
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  Posted: Jul 2, 2015 9:14 AM   in response to: Mark Marks in response to: Mark Marks
As you put it "...we are not that important, here.", that is unfortunate
and short sighted.

Mark - You understand this perfectly. I wish Embarcadero did. User to user forums are sometimes the only way to get answers to the important questions that are needed in order to be an effective Delphi user. They are just as much of the Delphi product as Delphi itself, and they should be showing off what Embarcadero products can do.

I am suspicious that I have now posted multiple duplicates of this message, because the "post message" button appears not to be working, as I re-try a few times...
Rudy Velthuis (...


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Re: forums.embarcadero.com - fantastically slow, for several months...
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  Posted: Jul 5, 2015 9:28 AM   in response to: Carl Olsen in response to: Carl Olsen
Carl Olsen wrote:

As you put it "...we are not that important, here.", that is
unfortunate and short sighted.

Mark - You understand this perfectly. I wish Embarcadero did. User
to user forums are sometimes the only way to get answers to the
important questions that are needed in order to be an effective
Delphi user.

If we take the number Jeff Overcash gave, then only 0.5% of Delphi
users are on these forums. Do you really think all others are not
"effective Delphi users"?

--
Rudy Velthuis http://www.rvelthuis.de

"You have not converted a man because you have silenced him."
-- John Morley
Mark Marks

Posts: 269
Registered: 9/11/00
Re: forums.embarcadero.com - fantastically slow, for several months...
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  Posted: Jul 2, 2015 7:57 AM   in response to: Rudy Velthuis (... in response to: Rudy Velthuis (...

Nonsense. As we already extabished, these forums are a service that
only very few (compared to the overall number of users) users use. And
the problems are with external software. So we are not that important,
here.

You don't make money with a clean office but, I assume you keep it clean to keep customers coming back. A dirty office would cause some folks to not return.

As a programmer, that earns a living from programming, not as a hobby, I see how
a company responds to issues raised by all their customers. The newsgroups have
been poorly supported for a very long time.

As you put it "...we are not that important, here.", that is unfortunate
and short sighted.

You wrote:

It does not make money with forums, newsgroups or forum software.

I wrote:

A short sighted statement has as ever been made.

I stand by it. If Emb (and you) think that their failure to support their customers via the newsgroups, and let's face it the cost to do so is small, does not cost them ANY money, that is non sequitur;
too many folks complaining not to have an impact.

So, if one person does not purchase an Emb product because of poor
support, by just keeping the newsgroup running, your argument is wrong.
Simple.

Go ahead, have the last word.
Mark Marks

Posts: 269
Registered: 9/11/00
Re: forums.embarcadero.com - fantastically slow, for several months...
Click to report abuse...   Click to reply to this thread Reply
  Posted: Jul 2, 2015 7:58 AM   in response to: Rudy Velthuis (... in response to: Rudy Velthuis (...

Nonsense. As we already extabished, these forums are a service that
only very few (compared to the overall number of users) users use. And
the problems are with external software. So we are not that important,
here.

You don't make money with a clean office but, I assume you keep it clean to keep customers coming back. A dirty office would cause some folks to not return.

As a programmer, that earns a living from programming, not as a hobby, I see how
a company responds to issues raised by all their customers. The newsgroups have
been poorly supported for a very long time.

As you put it "...we are not that important, here.", that is unfortunate
and short sighted.

You wrote:

It does not make money with forums, newsgroups or forum software.

I wrote:

A short sighted statement has as ever been made.

I stand by it. If Emb (and you) think that their failure to support their customers via the newsgroups, and let's face it the cost to do so is small, does not cost them ANY money, that is non sequitur;
too many folks complaining not to have an impact.

So, if one person does not purchase an Emb product because of poor
support, by just keeping the newsgroup running, your argument is wrong.
Simple.

Go ahead, have the last word.
Mark Marks

Posts: 269
Registered: 9/11/00
Re: forums.embarcadero.com - fantastically slow, for several months...
Click to report abuse...   Click to reply to this thread Reply
  Posted: Jul 2, 2015 5:29 AM   in response to: Rudy Velthuis (... in response to: Rudy Velthuis (...
It does not make money with forums, newsgroups or forum software.

A short sighted statement has as ever been made.
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