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Thread: Help not working



Permlink Replies: 10 - Last Post: Jun 17, 2015 9:50 AM Last Post By: Fraser Ross Threads: [ Previous | Next ]
Fraser Ross

Posts: 36
Registered: 1/15/99
Help not working
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  Posted: Jun 16, 2015 1:09 AM
My trial installation of XE8 Architect does not work with the F1 help
key and the Rad Studio Help menu item does not open up with anything.
There is help files on the drive that can be started manually. Is there
something wrong with my installation?

Does the Starter edition not have BDE or DBExpress and they can't be
used with it?

Fraser.
Borja Serrano

Posts: 172
Registered: 1/10/13
Re: Help not working
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  Posted: Jun 16, 2015 6:06 AM   in response to: Fraser Ross in response to: Fraser Ross
The help should appear with F1. I have it working on my side. You can try to use the option "-rfoo" as explained here: http://support.embarcadero.com/es/article/42597 to check if the problem disappears with the default configuration of the IDE.

On the other hand BDE and DBExpress are not included in the Starter edition (check the feature matrix in the Embarcadero webpage)
Fraser Ross

Posts: 36
Registered: 1/15/99
Re: Help not working
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  Posted: Jun 16, 2015 8:19 AM   in response to: Borja Serrano in response to: Borja Serrano
On 16/06/2015 14:06, Borja Serrano wrote:
The help should appear with F1. I have it working on my side. You can try to use the option "-rfoo" as explained here: http://support.embarcadero.com/es/article/42597 to check if the problem disappears with the default configuration of the IDE.

On the other hand BDE and DBExpress are not included in the Starter edition (check the feature matrix in the Embarcadero webpage)
It hasn't worked. I have 64bit Windows8.1. Should the system variable
CommonProgramFiles be pointing to the Program Files\Common Files
directory? The x86 version one seems ok. I can't download the feature
matrix or many other documents from Embarcadero and I've tried different
browsers.

Fraser.
Fraser Ross

Posts: 36
Registered: 1/15/99
Re: Help not working
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  Posted: Jun 17, 2015 3:25 AM   in response to: Fraser Ross in response to: Fraser Ross
On 16/06/2015 16:19, Fraser Ross wrote:
On 16/06/2015 14:06, Borja Serrano wrote:
The help should appear with F1. I have it working on my side. You can try to use the option "-rfoo" as explained here: http://support.embarcadero.com/es/article/42597 to check if the problem disappears with the default configuration of the IDE.

On the other hand BDE and DBExpress are not included in the Starter edition (check the feature matrix in the Embarcadero webpage)
It hasn't worked. I have 64bit Windows8.1. Should the system variable
CommonProgramFiles be pointing to the Program Files\Common Files
directory? The x86 version one seems ok. I can't download the feature
matrix or many other documents from Embarcadero and I've tried different
browsers.

Fraser.
I have uninstalled using the delete everything option and reinstalled
and the help system works now.

I am still wondering why the system variable CommonProgramFiles is set
as C:\Program Files (x86)\Common Files and not C:\Program Files\Common
Files.

Fraser.
david hoke

Posts: 616
Registered: 2/9/07
Re: Help not working
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  Posted: Jun 17, 2015 5:14 AM   in response to: Fraser Ross in response to: Fraser Ross
"Fraser Ross" <fraser.ross8ATbtinternet.com@com> wrote in message
news:726562 at forums dot embarcadero dot com...
On 16/06/2015 16:19, Fraser Ross wrote:
I am still wondering why the system variable CommonProgramFiles is set
as C:\Program Files (x86)\Common Files and not C:\Program Files\Common
Files.

That does sound a bit strange.

On my system I see both the following:
CommonProgramFiles=C:\Program Files\Common Files
CommonProgramFiles(x86)=C:\Program Files (x86)\Common Files

but neither of those is what you report.
Borja Serrano

Posts: 172
Registered: 1/10/13
Re: Help not working
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  Posted: Jun 17, 2015 5:32 AM   in response to: david hoke in response to: david hoke
I have 3 different variables:

CommonProgramFiles=C:\Program Files\Common Files
CommonProgramFiles(x86)=C:\Program Files (x86)\Common Files
CommonProgramW6432=C:\Program Files\Common Files

and

CommonProgramFiles=C:\Program Files (x86\Common Files
CommonProgramFiles(x86)=C:\Program Files (x86)\Common Files
CommonProgramW6432=C:\Program Files\Common Files

under the IDE (as it is a 32 bit application)
Fraser Ross

Posts: 36
Registered: 1/15/99
Re: Help not working
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  Posted: Jun 17, 2015 7:54 AM   in response to: Borja Serrano in response to: Borja Serrano
On 17/06/2015 13:32, Borja Serrano wrote:
I have 3 different variables:

CommonProgramFiles=C:\Program Files\Common Files
CommonProgramFiles(x86)=C:\Program Files (x86)\Common Files
CommonProgramW6432=C:\Program Files\Common Files

and

CommonProgramFiles=C:\Program Files (x86\Common Files
CommonProgramFiles(x86)=C:\Program Files (x86)\Common Files
CommonProgramW6432=C:\Program Files\Common Files

under the IDE (as it is a 32 bit application)

I thought that might be the cause. In the Options of C++ Builder the
list of system variables is misleading since these are the variables
seen by 32 bit applications and there is some differences for 64 bit
applications.

Fraser.
Bo Berglund

Posts: 757
Registered: 10/23/02
Re: Help not working
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  Posted: Jun 17, 2015 8:25 AM   in response to: Borja Serrano in response to: Borja Serrano
On Wed, 17 Jun 2015 05:32:43 -0700, Borja Serrano <> wrote:

I have 3 different variables:

CommonProgramFiles=C:\Program Files\Common Files
CommonProgramFiles(x86)=C:\Program Files (x86)\Common Files
CommonProgramW6432=C:\Program Files\Common Files

and

CommonProgramFiles=C:\Program Files (x86\Common Files
CommonProgramFiles(x86)=C:\Program Files (x86)\Common Files
CommonProgramW6432=C:\Program Files\Common Files

under the IDE (as it is a 32 bit application)

Please note that these paths are different between international
versions of Windows! The folder names are localized! (rather stupid in
my view...)

---
Bo Berglund
Sweden & Texas
Newsreader: Forte Free Agent 1.92/32.572
Fraser Ross

Posts: 36
Registered: 1/15/99
Re: Help not working
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  Posted: Jun 17, 2015 9:50 AM   in response to: Borja Serrano in response to: Borja Serrano
On 17/06/2015 13:32, Borja Serrano wrote:
I have 3 different variables:

CommonProgramFiles=C:\Program Files\Common Files
CommonProgramFiles(x86)=C:\Program Files (x86)\Common Files
CommonProgramW6432=C:\Program Files\Common Files

and

CommonProgramFiles=C:\Program Files (x86\Common Files
CommonProgramFiles(x86)=C:\Program Files (x86)\Common Files
CommonProgramW6432=C:\Program Files\Common Files

under the IDE (as it is a 32 bit application)

I thought that might be the cause. In the Options of C++ Builder the
list of system variables is misleading since these are the variables
seen by 32 bit applications and there is some differences for 64 bit
applications.

Fraser.
Fraser Ross

Posts: 36
Registered: 1/15/99
Re: Help not working
Click to report abuse...   Click to reply to this thread Reply
  Posted: Jun 17, 2015 3:29 AM   in response to: Fraser Ross in response to: Fraser Ross
On 16/06/2015 16:19, Fraser Ross wrote:
On 16/06/2015 14:06, Borja Serrano wrote:
The help should appear with F1. I have it working on my side. You can try to use the option "-rfoo" as explained here: http://support.embarcadero.com/es/article/42597 to check if the problem disappears with the default configuration of the IDE.

On the other hand BDE and DBExpress are not included in the Starter edition (check the feature matrix in the Embarcadero webpage)
It hasn't worked. I have 64bit Windows8.1. Should the system variable
CommonProgramFiles be pointing to the Program Files\Common Files
directory? The x86 version one seems ok. I can't download the feature
matrix or many other documents from Embarcadero and I've tried different
browsers.

Fraser.
I have uninstalled using the delete everything option and reinstalled
and the help system works now.

I am still wondering why the system variable CommonProgramFiles is set
as C:\Program Files (x86)\Common Files and not C:\Program Files\Common
Files.

I seem to download the pdf files ok but Adobe Reader 11 says they are
corrupt.

Fraser.
david hoke

Posts: 616
Registered: 2/9/07
Re: Help not working
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  Posted: Jun 17, 2015 5:29 AM   in response to: Fraser Ross in response to: Fraser Ross
"Fraser Ross" <fraser.ross8ATbtinternet.com@com> wrote in message
news:726563 at forums dot embarcadero dot com...
On 16/06/2015 16:19, Fraser Ross wrote:
I am still wondering why the system variable CommonProgramFiles is set
as C:\Program Files (x86)\Common Files and not C:\Program Files\Common
Files.

Thinking a bit more - how are you viewing the value?

I haven't tried this, but am guessing if its via a 32bit appl, retrieving
the environment variable via something like getenv("CommonProgramFiles"),
what you report may make sense (as a sysWOW64 re-direction of sorts)...
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