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Thread: Delphi 10.2.3 and Mobile Pack missing



Permlink Replies: 2 - Last Post: Apr 22, 2018 1:18 PM Last Post By: Dimitris Koutso... Threads: [ Previous | Next ]
Giovanni Ceglia

Posts: 1
Registered: 1/7/17
Delphi 10.2.3 and Mobile Pack missing
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  Posted: Apr 18, 2018 6:42 PM
Hello, I just buyed a license for Delphi 10.2 Pro, this week. I read the Mobile Pack was included, however when I added license to installer, only these 3 platforms appeared:

- Delphi Windows 64-bit Professional
- Delphi Windows 32-bit Professional
- Delphi OS X Professional

No mobile platforms available to install. I tryed various things, and searched, but I didn't found anything to solve this problem. I didn't reiceve a Mobile Pack License, I got a of course SKU subscription for 1 year.

I suspect, I got 10.2 License, and it upgraded to 10.2.3 correctly, but 10.2 I think doesn't work as Mobile Pack License, but because there is SKU, I suppose I should get that Mobile Pack.

There must be some bug into the upgrade procedure.
Markus Humm

Posts: 5,113
Registered: 11/9/03
Re: Delphi 10.2.3 and Mobile Pack missing
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  Posted: Apr 20, 2018 8:34 AM   in response to: Giovanni Ceglia in response to: Giovanni Ceglia
Am 19.04.2018 um 03:42 schrieb Giovanni Ceglia:
Hello, I just buyed a license for Delphi 10.2 Pro, this week. I read the Mobile Pack was included, however when I added license to installer, only these 3 platforms appeared:

- Delphi Windows 64-bit Professional
- Delphi Windows 32-bit Professional
- Delphi OS X Professional

No mobile platforms available to install. I tryed various things, and searched, but I didn't found anything to solve this problem. I didn't reiceve a Mobile Pack License, I got a of course SKU subscription for 1 year.

I suspect, I got 10.2 License, and it upgraded to 10.2.3 correctly, but 10.2 I think doesn't work as Mobile Pack License, but because there is SKU, I suppose I should get that Mobile Pack.

There must be some bug into the upgrade procedure.

Hello,

why not file a free installation support case on the EMBT website?
They should know what's wrong:

https://www.embarcadero.com/support

Greetings

Markus
Dimitris Koutso...

Posts: 28
Registered: 12/10/06
Re: Delphi 10.2.3 and Mobile Pack missing
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  Posted: Apr 22, 2018 1:18 PM   in response to: Giovanni Ceglia in response to: Giovanni Ceglia
I had the same problem. I filed a support case here
http://supportforms.embarcadero.com/
and after 24 hours the sent me the license for mobile pack.

Giovanni Ceglia wrote:

Hello, I just buyed a license for Delphi 10.2 Pro, this week. I read
the Mobile Pack was included, however when I added license to
installer, only these 3 platforms appeared:

- Delphi Windows 64-bit Professional
- Delphi Windows 32-bit Professional
- Delphi OS X Professional

No mobile platforms available to install. I tryed various things, and
searched, but I didn't found anything to solve this problem. I didn't
reiceve a Mobile Pack License, I got a of course SKU subscription for
1 year.

I suspect, I got 10.2 License, and it upgraded to 10.2.3 correctly,
but 10.2 I think doesn't work as Mobile Pack License, but because
there is SKU, I suppose I should get that Mobile Pack.

There must be some bug into the upgrade procedure.
Legend
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