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Thread: The eternal cluelessness...



Permlink Replies: 5 - Last Post: Dec 6, 2017 4:34 AM Last Post By: Dominique Willems
David Erbas-White

Posts: 202
Registered: 10/11/99
The eternal cluelessness...
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  Posted: Dec 5, 2017 10:01 AM
I just received an email about a survey being conducted about RAD Studio
by Idera. I've taken such surveys in the past (skipped some as well),
because they always seem to be horribly written. I decided to bite the
bullet and take this one, just to see if they've improved (I should have
known better)...

In essence, they're looking for positive statements from users of the
product so that they can put them in their marketing fluff. For
example, they ask you to check the boxes for 'what your favorite
features are' and then list several, or 'how does it improve your
productivity' (questions paraphrased). Nothing about how to make the
product better, nothing about existing problems, nothing to discuss
direction, pricing, product support, etc.

I understand that the marketing folks have to deal with selling the
product they have in hand, but they just don't seem to "get" that
they're selling a technical product, and if they can't address the
issues required by their technical users, they're done.

I have to re-install RS2007 shortly, due to a recent computer failure.
I'm dreading it. I have NO OTHER programs that I have such problems
re-installing and re-configuring, not the least of which because I
generally have to do it on the weekend (outside of normal work hours),
and because of the issues with 'activation' (or however they handle it
these days), I likely will have to spend several days during the
process. The last time I had to re-install a few years ago, I had to
install/un-install multiple times to finally get it running, but since
there is no way to indicate an 'uninstall' or to manually 'bump' the
registration, it wasn't a simple process.

My client has indicated that they wish to change our programs soon, for
both aesthetic and operational reasons. I had, at some point, expected
to use the 'cross platform' argument to continue with the product, but
realistically, that's still a re-write, and given the track record of
the product, not one I want to hang my job on.

Oh, well. I'll get off my soapbox now... I keep hoping for a change of
direction, but at some point I have to stop romanticizing the product
and face reality...

David Erbas-White
Markus Humm

Posts: 5,113
Registered: 11/9/03
Re: The eternal cluelessness...
Click to report abuse...   Click to reply to this thread Reply
  Posted: Dec 6, 2017 12:17 AM   in response to: David Erbas-White in response to: David Erbas-White
Am 05.12.2017 um 19:01 schrieb David Erbas-White:
I just received an email about a survey being conducted about RAD Studio
by Idera. I've taken such surveys in the past (skipped some as well),
because they always seem to be horribly written. I decided to bite the
bullet and take this one, just to see if they've improved (I should have
known better)...

In essence, they're looking for positive statements from users of the
product so that they can put them in their marketing fluff. For
example, they ask you to check the boxes for 'what your favorite
features are' and then list several, or 'how does it improve your
productivity' (questions paraphrased). Nothing about how to make the
product better, nothing about existing problems, nothing to discuss
direction, pricing, product support, etc.

I understand that the marketing folks have to deal with selling the
product they have in hand, but they just don't seem to "get" that
they're selling a technical product, and if they can't address the
issues required by their technical users, they're done.

I have to re-install RS2007 shortly, due to a recent computer failure.
I'm dreading it. I have NO OTHER programs that I have such problems
re-installing and re-configuring, not the least of which because I
generally have to do it on the weekend (outside of normal work hours),
and because of the issues with 'activation' (or however they handle it
these days), I likely will have to spend several days during the
process. The last time I had to re-install a few years ago, I had to
install/un-install multiple times to finally get it running, but since
there is no way to indicate an 'uninstall' or to manually 'bump' the
registration, it wasn't a simple process.

My client has indicated that they wish to change our programs soon, for
both aesthetic and operational reasons. I had, at some point, expected
to use the 'cross platform' argument to continue with the product, but
realistically, that's still a re-write, and given the track record of
the product, not one I want to hang my job on.

Oh, well. I'll get off my soapbox now... I keep hoping for a change of
direction, but at some point I have to stop romanticizing the product
and face reality...

David Erbas-White

And you have to do something else: write these observations of you
(which are valid in my view) directly to some EMBT folks.

Marketing there sometimes did things not even Marco found good. They
recently sent out promo e-mails referring to "first Delphi Linux
compiler included now with Tokyo". When I asked Marco about that vs.
Kylix he told me, that he often enough wanted to proof read such e-mails
from marketing but was denied. Now there's somebody new at marketing and
Marco went to that person after this incident and it sounds now, that
they will finally let him (or some other PM member) proof read such
e-mailos in the future.

Greetings

Markus
Matthew Jones

Posts: 337
Registered: 1/25/98
Re: The eternal cluelessness...
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  Posted: Dec 6, 2017 2:39 AM   in response to: Markus Humm in response to: Markus Humm
Markus Humm wrote:

Now there's somebody new at marketing

There always is. I did work with a company selling their stuff, and we'd gather at the annual meeting, and the new marketing person would tell us about the products as though we were new to them. We had a far better understanding of them than they did, but we politely let them talk. Repeat each year...
Roy Lambert

Posts: 1,063
Registered: 8/7/01
Re: The eternal cluelessness...
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  Posted: Dec 6, 2017 2:52 AM   in response to: Matthew Jones in response to: Matthew Jones
Matthew

What you should have done is wait for him/her to start then quietly remove yourself to the bar, especially if as in some bunfights I attended its a free bar!
Roy Lambert

Dominique Willems

Posts: 591
Registered: 10/26/99
Re: The eternal cluelessness...
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  Posted: Dec 6, 2017 4:34 AM   in response to: Matthew Jones in response to: Matthew Jones
Matthew Jones wrote:
There always is. I did work with a company selling their stuff, and
we'd gather at the annual meeting, and the new marketing person would
tell us about the products as though we were new to them. We had a
far better understanding of them than they did, but we politely let
them talk. Repeat each year...

I hear this happens in nearly every larger company, and not just with
marketing people. Managers in general, who cycle rather quickly, will
come up with exactly the same ideas (there are only so many ways to
sell a product) at the beginning of their stretch, and insist everyone
follow the new strategy. He's often the only one who doesn't know it
has been tried three times already, and the only one who doesn't know
how it ends.
Roy Lambert

Posts: 1,063
Registered: 8/7/01
Re: The eternal cluelessness...
Click to report abuse...   Click to reply to this thread Reply
  Posted: Dec 6, 2017 12:28 AM   in response to: David Erbas-White in response to: David Erbas-White
David

I have to re-install RS2007 shortly, due to a recent computer failure.
I'm dreading it. I have NO OTHER programs that I have such problems
re-installing and re-configuring, not the least of which because I
generally have to do it on the weekend (outside of normal work hours),
and because of the issues with 'activation' (or however they handle it
these days), I likely will have to spend several days during the
process. The last time I had to re-install a few years ago, I had to
install/un-install multiple times to finally get it running, but since
there is no way to indicate an 'uninstall' or to manually 'bump' the
registration, it wasn't a simple process.

Although mine is RAD Studio 2006 I know just what you mean. I discovered the problem way back (I think D4 days) when, partially because of slower PCs, it would take me up to 3 days to reload everything, get all the 3rd party stuff back in and working.

My solution, and I've done it with every one of my development machines since, was to get a good clean install then clone the HDD, store the clone somewhere safe. When the crash inevitably occurred it would then take me less than half a day to get back up.

Roy
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