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Thread: Mismatched borrower error when starting HTML5 Builder


This question is answered. Helpful answers available: 2. Correct answers available: 1.


Permlink Replies: 2 - Last Post: Jul 8, 2015 10:23 AM Last Post By: Patrick Charles
Patrick Charles

Posts: 13
Registered: 7/13/99
Mismatched borrower error when starting HTML5 Builder  
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  Posted: Jul 8, 2015 5:11 AM
I just installed HTML5 Builder. The first time I ran it, a dialog box showed up, asking me to enter my name and license number or to pick a slip file.
Since we use a license server, I selected the slip file I had for Rad Studio.
Ever since, I get a "Mismatched borrower" error when starting HTML5 Builder, and then I get a series of Access Violations in h5b.exe.
The only way out is to kill h5b.exe from the task manager.

I tried to uninstall and re-install HTML5 Builder, but still get the same errors and was never saw the dialog where I can enter my name and license number of pick another slip file.

I this stage, I am not sure if this is an error with the license or the application itself.

Any help is appreciated.

Thank you.

Patrick

quinn wildman

Posts: 856
Registered: 12/2/99
Re: Mismatched borrower error when starting HTML5 Builder  
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  Posted: Jul 8, 2015 7:33 AM   in response to: Patrick Charles in response to: Patrick Charles
I think we'll need a support case to figure this one out. Please create
one at http://support.embarcadero.com/forms. After you create your case
you will get an automated email indicating we have received your email.
I recommend you reply to that email and provide your .slip file as an
attachment.

Patrick Charles wrote:
I just installed HTML5 Builder. The first time I ran it, a dialog box showed up, asking me to enter my name and license number or to pick a slip file.
Since we use a license server, I selected the slip file I had for Rad Studio.
Ever since, I get a "Mismatched borrower" error when starting HTML5 Builder, and then I get a series of Access Violations in h5b.exe.
The only way out is to kill h5b.exe from the task manager.

I tried to uninstall and re-install HTML5 Builder, but still get the same errors and was never saw the dialog where I can enter my name and license number of pick another slip file.

I this stage, I am not sure if this is an error with the license or the application itself.

Any help is appreciated.

Thank you.

Patrick

Patrick Charles

Posts: 13
Registered: 7/13/99
Re: Mismatched borrower error when starting HTML5 Builder  
Click to report abuse...   Click to reply to this thread Reply
  Posted: Jul 8, 2015 10:23 AM   in response to: Patrick Charles in response to: Patrick Charles
I received the following response from support, which fixed my issue.

I suspect this could be an issue related to certain license files. Would you try the solution below and let me know?

Win 7 64-bit:
Using Windows Explorer, navigate to C:\ProgramData\Embarcadero\.licenses, locate any files with the extension '.brw', and remove them. Once these files are removed, go ahead and try relaunching HTML 5 Builder and see if the behavior is resolved.
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Helpful Answer (5 pts)
Correct Answer (10 pts)

Server Response from: ETNAJIVE02