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Thread: Some ways to communicate with Embarcadero



Permlink Replies: 6 - Last Post: Oct 14, 2014 2:08 PM Last Post By: Bruce McGee
Bruce McGee

Posts: 1,716
Registered: 9/30/99
Some ways to communicate with Embarcadero
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  Posted: Oct 11, 2014 4:55 AM
For a lot of reasons, non-tech is not the best place to get
Embarcadero's attention or to convince them of something.

Here are some more effective/appropriate ways to communicate with
Embarcadero. The list is in no particular order, and is not exhaustive.
Other (serious) suggestions are welcome. Not all of these will be
suitable for everyone, but I'm sure everyone can take advantage of at
least some of them:

Use QualityCentral or the new Quality Portal. Seriously, use them.
- This is the most important way to communicate with Embarcadero and
stands the best chance of having your issue addressed. Using almost any
other method, you will probably be asked whether a report exists and if
not, to create one. Do yourself a favour and make this your first step.
Write a clear and comprehensive feature request or bug report. If one
already exists, help improve it by adding comments, steps to reproduce
or work arounds. And, of course, vote. Whenever you talk about this
issue, cite the reference number. Embarcadero really does pay attention
to these, so take the time to do it well.

http://quality.embarcadero.com
http://qc.embarcadero.com
http://itscommonsensestupid.blogspot.ca/2008/07/tips-to-write-good-bug-report.html

Visit the Community site
- This is the recommended alternative to the existing forums. Better
moderation, less noise. Start a conversation or post a question.

https://community.embarcadero.com/

Fill out a survey
- Embarcadero releases a fairly involved developer survey about once a
year, and some shorter ones every once in a while. These might take up
to 30 minutes to complete, but results are taken seriously, so it might
be worth your time. There is also some space set aside for free-form
responses in case your usage is not typical.

http://blog.marcocantu.com/blog/2014_june_radstudiosurvey.html

File a support incident
- Subscriptions include a certain number of free support incidents.
Things like installation issues are, of course, free. Or you can file a
paid support incident directly with Embarcadero.

http://www.embarcadero.com/support

Respond to an Embarcadero blog
- Embarcadero blog posts still show up on DelphiFeeds, but I think
these are being moved to the Community site. Please do NOT hijack
comment threads for unrelated topics.

https://community.embarcadero.com/index.php/blogs

Post to your own blog
- Don't have one? Start one. If you list it on DelphiFeeds, that will
help make sure more people see your posts. Contact them for details.

http://www.delphifeeds.com/

Participate in a webinar Q&A
- I can't believe how many webinars Embarcadero hosts. There is a new
developer skill sprint twice a week and the next CodeRage is scheduled
for the end of this month. Not to mention any number of product and
feature webinars with every Delphi release. These are free to attend
and replays are available afterwards. Each webinar is followed by a
live (and sometimes lively) Q&A session.

http://www.embarcadero.com/landing-pages/skill-sprints
http://www.embarcadero.com/coderage
http://www.embarcadero.com/products/rad-studio/webinars

Attend live events
- Embarcadero representatives fly all over the world for launch events,
conferences, user groups, etc. They take whatever feedback they get at
these events back to Embarcadero. If you can attend one of these, make
a point of introducing yourself. Sometimes, a group of people might get
together for a drink afterwards. This is where some of the most
interesting discussions happen.

Join the beta
- Participation is under NDA, but if you're willing to put in the time,
you have early access to the next release. And since the hood is up,
it's a good opportunity to shed light on your favourite show stoppers.
Note: Not everything will get fixed in every cycle, and sometimes the
answer is simply "no". That's just a consequence of a beta cycle that
has a finite amount of time before release. Get your observations in
early. Fewer changes are made toward the end of the cycle, which is the
case with any beta. I'm not sure what the steps are to be invited to
the beta, but Developer relations will.

Become a partner
- Especially if you're selling products to developers who use
Embarcadero tools, offering training for or reselling Embarcadero
products.

http://www.embarcadero.com/services/partners

Talk to your sales rep
- I'm not sure how it works in other parts of the world, but in North
America, every geographical region has an assigned sales rep. Find out
who that is and drop them a line.

http://www.embarcadero.com/company/contact-us

Talk to Developer Relations
- A big part of their job is to advocate for developers. And they do.
David I and Jim McKeeth are two of the most visible members of the
team, and the only ones that I clearly remember giving out their
e-mails and asking for feedback, so they're fair game. The pattern for
Embarcadero's e-mail is firstname dot lastname at embarcadero dot com

Talk to the product manager
- I know that Marco Cantu spends a lot of his time interacting with
customers. I think Nick Hodges gave out his phone number when he was in
the role, but that's a little extreme.

Talk to someone you know personally
- Run your idea by an Embarcadero employee, partner, Team B member or
MVP. Don't expect them to champion your fight for you, but they might
be in a good position to give you some background on the problem or
help you improve your argument. Don't know anyone? Then make a point of
getting to know someone. These guys are enthusiastic about the
technology, but probably aren't interested in hearing someone rant, so
don't waste their time.

--
Regards,
Bruce McGee
Glooscap Software

Tom Brunberg

Posts: 329
Registered: 12/27/04
Re: Some ways to communicate with Embarcadero
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  Posted: Oct 11, 2014 7:11 AM   in response to: Bruce McGee in response to: Bruce McGee
Bruce McGee wrote:

For a lot of reasons, non-tech is not the best place to get
Embarcadero's attention or to convince them of something.

Here are some more effective/appropriate ways to communicate with
Embarcadero. The list is in no particular order, and is not exhaustive.
Other (serious) suggestions are welcome. Not all of these will be
suitable for everyone, but I'm sure everyone can take advantage of at
least some of them:

Bruce,
The list is a very good summary! Thank you!
I would have had a few minor comments to some of the items, but decided to leave them out because
of the good spirit you express.

Cheers
Tom

--
Tom Brunberg
firstname.lastname@welho.com
Quentin Correll


Posts: 2,412
Registered: 12/1/99
Re: Some ways to communicate with Embarcadero
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  Posted: Oct 11, 2014 11:14 AM   in response to: Bruce McGee in response to: Bruce McGee
Bruce,

NICE info summary!!!

--

Q

1.19.1.372 (Q's Broken Toolbar.)

Nick Hodges

Posts: 2,414
Registered: 9/22/99
Re: Some ways to communicate with Embarcadero
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  Posted: Oct 11, 2014 11:34 AM   in response to: Bruce McGee in response to: Bruce McGee
Great post. Well done, sir.

--
Nick
Delphi Programming is Fun

Markus Humm

Posts: 5,113
Registered: 11/9/03
Re: Some ways to communicate with Embarcadero
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  Posted: Oct 12, 2014 1:55 AM   in response to: Bruce McGee in response to: Bruce McGee
Hello,

that's something really constructive now!

Greetings

Markus
Farshad Mohajeri

Posts: 120
Registered: 12/28/06
Re: Some ways to communicate with Embarcadero
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  Posted: Oct 13, 2014 10:17 PM   in response to: Bruce McGee in response to: Bruce McGee
Bruce McGee wrote:
For a lot of reasons, non-tech is not the best place to get
Embarcadero's attention or to convince them of something.

Ever asked yourself why? Ever wondered why EMBT forums aren't the proper place for such tasks? For many (big) companies forums are the primary source for initial bug reports, PR, suggestions, complaints and other valuable feedback from the community.


Post to your own blog
- Don't have one? Start one. If you list it on DelphiFeeds, that will
help make sure more people see your posts. Contact them for details.

If posting to my own blog is more effective than posting to EMBT forums then someone should really question functionality and effectiveness of these forums.

BTW, thanks for the extended list.
Bruce McGee

Posts: 1,716
Registered: 9/30/99
Re: Some ways to communicate with Embarcadero
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  Posted: Oct 14, 2014 2:08 PM   in response to: Farshad Mohajeri in response to: Farshad Mohajeri
Farshad Mohajeri wrote:

Bruce McGee wrote:
For a lot of reasons, non-tech is not the best place to get
Embarcadero's attention or to convince them of something.

Ever asked yourself why? Ever wondered why EMBT forums aren't the
proper place for such tasks? For many (big) companies forums are the
primary source for initial bug reports, PR, suggestions, complaints
and other valuable feedback from the community.

Yes. I laid out some of the reasons in another thread.

Post to your own blog
- Don't have one? Start one. If you list it on DelphiFeeds, that
will help make sure more people see your posts. Contact them for
details.

If posting to my own blog is more effective than posting to EMBT
forums then someone should really question functionality and
effectiveness of these forums.

The official purpose of these forums is for peer support, not for
communicating with Embarcadero.

As stated, there are more effective and less noisy places to do that.

BTW, thanks for the extended list.

You're welcome.

--
Regards,
Bruce McGee
Glooscap Software
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